Oh crumbs, I think I'd still be inclined to contact Lucid especially as they probably still have a couple of this model in stock, unless you really think it's easily fixable although that does look quite bad. I suspect that Lucid relies on the original packaging done at the factory so when you order one of their Irontech's (Racy) they tend to be well packed with the bod all snug in one of those blue sleeping bags. My IL had pretty basic foam packing so I was pleasantly surprised not to find any damage on the bod, good luck.
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