Thank you for taking the time to provide us with a detailed review of your purchase. Your feedback is crucial in helping us refine our processes and offerings.
We're delighted to hear that the packaging was secure enough to prevent any damages and that you found the overall quality of the silicone head satisfactory. We've taken note of your comments about the stickiness and unevenness of the silicone. Using powder, as you mentioned, should help reduce the stickiness.
The realm of dropshipping has indeed evolved over the years, making it quite different from what it used to be. We're glad that pre-dispatch issues, like the eye yellowness, were resolved prior to shipping. Once our products reach the UK, they undergo rigorous IPQC (inwards product quality check) and pre-dispatch checks, streamlined over our 19+ years of experience. Our teams are adept at catching any anomalies, and we always have backup plans to ensure smooth operations.
Shipping items ethically, legally, and promptly while juggling various aspects from supply chain issues to governmental legislation is a challenge, but we're committed to excellence in this domain. We have dedicated teams overseeing each step. On average, about four staff members are directly involved in ensuring a product's smooth transition. These individuals, like all of us, have personal commitments and emergencies. However, I personally ensure that we stay on top of things at all times.
I have scheduled in-person meetings next week to meet with the owners of various factories. While all feedback is forwarded to them, I understand that not all of it gets internalized. Ensuring the continuity and improvement of our processes is my responsibility.
Our FIFO (First In, First Out) system guarantees that our stock remains fresh and that our products maintain their quality over time. Given the varying materials we work with, it's imperative to have tight temperature control in our warehouses, ensuring the safety of both the products and our team members.
Artistically, I believe the forum members should be more open about sharing photos of these beautiful creations. Doing so not only promotes acceptance but also fosters innovation within the community. Shamus's contributions in helping others enhance their photography skills are commendable; in fact, I too utilised some of these skills today (foam behind the back).
We're on a mission to do more than ever before to celebrate these works of art.
Lastly, I'll be offline for the next two weeks. I trust our team will continue to uphold our standards and address any concerns during my absence. If anything needs fixing, I'm confident they will handle it appropriately.
Once again, thank you for choosing Lucid. We value your business and look forward to serving you again in the future. If you have any further comments, questions, or concerns, please don't hesitate to reach out.
Warm Regards,
