I find that I have to nominate an import agent who clears it through customs and also arranges to deliver it from the airport to your door. They collect the VAT from you and they charge a small fee (quite reasonable in my experience). The only problem I found once or twice is I have to contact the import agent and tell them I am expecting the doll. You cannot rely on them contacting you when she arrives. I had one doll sitting in their warehouse for a week while I was expecting them to contact me.
I don't know why Abyss Creations cannot arrange it all like the manufacturers in Japan do.
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