Very disappointed to here this Phil.
I don't have the app so can't really help. Interestingly though, Abyss have just appointed someone new to run there social media:
https://twitter.com/AbyssCreations/s...82267132297216
Their twitter feed will attract many more people than this forum and they'll be keen to avoid any negative publicity , so you might get more attention from them if you post the issues on twitter as well as here.
G