Hi Mercedes,
I can answer some but not all of your questions as their policies and practices may have changed slightly in the 3 1/2 years since I got mine.
I think email from hotmail should be ok as thats how i comunicated with them several times.
My doll was delivered to my door.
Not sure about paypal as this may be new(I paid with bankers draft).
Contact their sales dept via email and ask the questions to them directly,mate.
Phil.
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