Update
Thanks to all the people that responded.
I sent them another email through my Gmail account and I instantly got a automated response, which I didn't get with the first one, so my Hotmail account was blocked.
They should get back to me within 48hrs, but I have got to say I think it is stupid that
they only send the doll halfway and then you have to make arrangements to pick it up from
customs. It's a 5k doll they should make sure it gets all the way to your door. It seems to me they don't want the hassle of international shipments.
I have had alot of stuff shipped from Japan, when it arrives in this country the courier sorts out the customs and the vat then send you an email to tell you were to go to pay the bill, then they deliver it. If I'm paying over 5k for something I want them to deliver it to my door.
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