Isabelle - 4Woods AI Neo IM
 

Part 1 - The Story

A long time ago on a forum not very far away...

I have been an admirer of 4Woods dolls for some time now, from seeing them on the forums but also in person at the meets. Although I wanted one, it was in the "one day I will have one of those" way. Then back in August Fred01 posted the display dolls for sale thread. I looked through the details and found one that was almost exactly what I would have chosen if I had a completely free choice. I decided to contact 4Woods and maybe make a purchase.

My initial contact got a quick reply, but subsequent enquiries were not so quick. Then I found out I had contacted them on a national holiday in France, and also the English speaking person dealing with enquiries was on holiday. Despite this they were still logging in once a day to deal with my emails, I was very happy to see this level of customer service.

I arranged payment, and once it was cleared the doll was going to be dispatched and with me 2 days later. When preparing the doll they noticed a rip in the silicone under an arm, which was repairable but would leave a scar. Despite this being an ex-display doll at a discount, they offered to make a brand new one of the same spec at no extra cost, and apologised for making me wait another 10 days. Again, very impressed with the customer care.

Finally the doll arrived, just in time for the European meet! Sadly, unpacking her I quickly discovered a problem. The area around one of the breasts had been damaged, so I emailed 4Woods about the situation.

http://www.uklovedollforums.co.uk/fo...ictureid=75054

Their response: They immediately offered to make me a new doll, and have this one picked up.. All I needed to do was call the courier and 4Woods would pay for the damaged doll to be shipped back to them, and I would get another new one. I was stunned, this was everything you would want from customer care. The bad thing was that they couldn't make it immediately, I would have to wait.

It has been three months since then, but finally she has arrived, and this time she survived the journey.

To be continued...

:eek: thats some top notch customer service :tu

You are frickin' kiddin' me!

Wow, that's a sweet ass Xmas pressie :tu

Psion

That all must have been at least somewhat upsetting ranger!
It's good to hear that 4woods have been forthcoming in fixing things though, without any extra unnecessary hassle.
Looking forward to hearing and seeing more now she has finally arrived :tu:tu

Part Deux - Arrival

Yesterday I finally got that big box I had been waiting for. Inside was:

4Woods Neo IM
Medium skin tone
Forest Green eyes
Functional fingers
Lana head (soft face)
High quality long wig
Lingerie, Jewellery, misc accessories.

4Woods double-box their dolls, and also then wrap them well

http://www.uklovedollforums.co.uk/fo...ictureid=75055

There is some space in the box to move, and the angle the feet had been bent to suggests it had been stood on its end or turned upside down at some point. Fortunately there does not appear to be any sign of damage after straightening them out.

http://www.uklovedollforums.co.uk/fo...ictureid=75056

The details in places are absolutely superb

http://www.uklovedollforums.co.uk/fo...ictureid=75057

Moving her is not like my WM girls. It's not just that she's silicone, there is a different skeleton under there too and it is going to take a little getting used to. I was very cautious when posing her, so these are not the best photos.
She may be able to share a little clothing with my other girls, but I think I will have to get more as her hip measurement is noticeably bigger than Leah. The top in these photos fits her better, but the matching skirt was a nightmare to get on.

http://www.uklovedollforums.co.uk/fo...ictureid=75059

http://www.uklovedollforums.co.uk/fo...ictureid=75058

Finally, the face ❤️

http://www.uklovedollforums.co.uk/fo...ictureid=75060

Very impressive and customer service other brands would do well to note!

Wow. Absolutely gorgeous Ranger.

Put the camera down and enjoy the honeymoon :24

Psion

Absolutely, the customer care has been amazing. The rep I have been communicating with has been extremely polite, helpful, and apologetic over the problems. It seemed very clear that they would not be happy until I received a doll that was perfect. All this for an ex-display doll too.

She arrived at 2pm yesterday...

Nice one, love that particular head from 4woods

She looks amazing Ranger, Congrats :tu

Tommo