I'm not bothered where this thread goes, wherever you want it to go.
I left work at 3:30pm, my plan was to drive home, phone Lucidtoys, ask where my refund was, pick my daughter up and go out for something to eat.
I only just got out the factory door, one step on the carpark my phone pings several times and the refund showed up on Paypal and Shop accounts, followed by two emails
Quote:
Dear Mr Tommo,
Thank you for your email reply.
Our sincere apology for the misunderstanding and pricing issues. We have now proceeded to cancel the order, as we are unable to offer the product for the £695.95. An email with the confirmation for the cancelled order will be sent to you and refund should be back with you within the next 3-5 working days.
I shall speak to my manager regarding adding your loyalty point back. Our apology again for any inconvenience caused and thank you for your understanding.
Please do not hesitate to contact us for further assistance.
Best Regards,
Sales Support
lucidtoys.com
Neojoy Limited
|
To be fair to them, I knew full well they fucked up on the price,
I just was hoping because they had already taken the money, they would honour the deal.
If you saw me here last Saturday, I was considering trying to blag another 10% off that.
On the other hand, I also know I made a major goof yesterday.
Why? because that doll was the body I have been after for many months, along with the C45-Monica head that I can't get hold of her head unless I import her myself, I have mentioned her on the site several times..
The head I will need to buy separately direct from CST/usbbdoll that is 249+fees.
The body I ordered and the head I wanted are in the link below. £1701 + duty and fees
https://www.usbbdoll.com/collections...41918428119217
Now you tell me the Lucid's deal on the body @£1165 yesterday still wasn't a bloody good one, I'm a dick
Luckily I got this,
Quote:
support@lucidtoys via freshdesk.com
15:56 (3 hours ago)
to me
Dear Tommo,
Thank you for your email.
I have confirmed with my manager that we will add your loyalty points back to you. We are also happy to offer you £15 credit to add an accessory to your next order, and the 10% we offered earlier.
Please do not hesitate to contact us for further assistance.
Best Regards,
Sales Support
lucidtoys.com
Neojoy Limited
|
My loyalty points were £35 they nearly paid the Saturday shipping
I realised driving home tonight ,after a spot of something to eat, I need to go back to them and buy the same doll body again... Don't I ?