Hi Amelia,
Welcome to the forum.
Personally I would be in contact with Lovedolls.com, just to firstly confirm everything is okay with your order and when they anticipate you getting your factory photos of your doll once it's been made, 16 months ago there were production times of just over a week - order to factory photos, reading their website that is what they are still claiming, I doubt they have updated their website recently. I would expect times to be a little longer at the present time, however they claim to have a dedicated team out there in China to speed things along, I would be contacting them to see what is happening.
Have you had no contact from them at all since the first confirmation email ? Was that computer generated or directly from a member of their team?