Hello again,
An agreement was reached for a small partial refund after some debate about whether the doll would be returned. I didn't feel that a return would result in a definite full refund as it was insinuated that I would need to clean off every hair and repaint the eyebrows to their pre-sale state to ensure this. If the doll was returned and not deemed fully fit for a refund then I would likely incur further costs by having to have the doll re-delivered.
On the subject of the eyebrows; I did think they were rather light but didn't think twice about it being abnormal as this is my first purchase. I have absolutely no idea how they disappeared other than perhaps by being absorbed by the foam eye protection mask in transit or wiped off when I tested the wig. Surely then, they should have been applied by Piper to be more durable? They are clearly there in the prior to shipping photos that were sent to me by Lucid so I fully understand their stance on me needing to re-apply them, but I am positive that they were gone upon arrival. This is where I regret not filming the opening of the box and I would recommend any future first time buyers do this. I can't say I've touched the face other than to attach the wig.
It was explained to me that this is an Akira with hardened feet and hands and therefore should stand. Still, I can't for the life of me work out how. I presumed that "standing" meant unsupported, but now I'm unsure if I was wrong and standing is merely an indicator of a dolls ability to stay up while supported by a wall or something else. I was informed that the doll is a weight reduced edition with the EVO skeleton, and spent some time trying to make her shrug following this video:
https://www.youtube.com/watch?v=zeHwNXUPEmg
I eventually got it, which proves me wrong in my assertion that the doll did not shrug. Sorry. I did have to push a lot harder on both shoulders than the video instructor, and to the point where I was worried about breaking something. That hard shove seemed to loosen it up and now the shrugging mechanism is working.
All in all the call with Lucid was somewhat productive and I was left hopeful that they do intend to improve the accuracy of their measurements, weights and photographs, but the proof of the pudding is in the eating. We shall see.
