Hi ZocaloUK,
Graham is still trading, he can be a bit slow to respond at times, are you a member over on TDF? Graham posts on that site more frequently than here, the last was Friday 3rd Dec, he was answering some simple questions regarding slow responses to emails.
https://dollforum.com/forum/viewtopi...f=247&t=148360
Regarding the preloved doll you are buying, In most cases Graham is only advertising the dolls on behalf of the sellers and takes his cut out of the transaction, from what I gather he holds the money from both parties until the transaction is complete.
He's built up a reasonable reliable reputation in the UK over many years, he's also a listed paid up vendor on TDF. My personal opinion is he was pretty good upto the early part of 2020, Covid struck and getting him to answer for whatever reason at certain times can be very hit or miss.
Tommo