Soulmate Eden, torso, review and experience

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Received my "SM Eden" today ordered through lucid

https://www.lucidtoys.com/collection...so-ligh-158236

*note a lot of the following may seem very negative, but none of that is aimed at Lucid directly, my experience with them has been fine (but couple minor constructive feedback points)

Skip bits in red if you don't care about my sob stories

So, I haven't been having much luck with dolls recently and I thought this was going the same way...
Long story short my first return to dolls (pre lockdown) I was sold a quite advanced doll (heating, 158 tall yet manageable weight, voice, gel breasts etc) but it was in far worse condition than stated, including the head connector being completely sheered off and broken. Next doll I got month or so ago 2nd hand originally from Lucid - a Firedoll zora, beautiful doll with great anatomical features, but alas just far too heavy for me. I'd had 2 buyers lined up but they've both gone quite on me.

Next bit is about the delivery
Due to weight, storage space and budget, I decided to go for a torso. I ordered her on Weds, and she showed up on Tuesday. The delivery was terrible!! I received an email on Thurs saying she'd been dispatched, and then later an email from DPD saying would deliver tomorrow (Friday), so made arrangements to be in.

About 5pm on Friday I got a notification on dpd app saying my package was being 'held at the depot' for no reason - Not a great thing to hear when you have anxiety later it said it usually resolves in 24 hrs. Now I had'n't paid for weekend delivery but often where I live they deliver weekends anyway, so cancelled Saturday plans just in case.
Then on Saturday I get an email saying delivery tomorrow, so make sure I'm free, then on Sunday I get an email saying Tuesday. I'd have been fine with the delivery time (bank holiday n all) if I hadn't been told it would be delivered the next day several times and cancelled plans to be in.

Finally delivered today after having to arrange another day at home, box on its end and upside down despite saying "handle with care keep flat". Opened the box and her neck looks crushed! (see pic) I'm not sure with her being a torso if this is normal, whether it can move or DPD have broke her.
Other than that body looks nice soft and petite.
IMG_1175.jpg

Having been through all the above, anxiety and panic set in, "I'm going to have to send her back, but I've opened her, will they accept?" also and here's one of my small minor points for Lucid, when I checked her head, it was a female screw, and so is the neck!
IMG_1176.jpg

After more panic (and no what's included/delivery note etc) I find a threaded bar in one of the accessory bags. attach the head realise the neck does move and its all fine an breath a sigh of relief

Thanks for sticking with me so far, or skipping all that woe is me BS

So on to actual Eden herself...

She's Gorgeous! Petite yet lovely curves, pouty red lips but not in that trout lip filler way. Her head is a bit smaller than regular sized dolls but fitting and well proportioned. There were also 2 unexpected surprises, 1 she has elf ears! thankfully I don't mind this, the other model I considered had elf ears, but was advertised as so, Eden didn't mention and photos didn't show them. And number 2 and extra wig, in bright red
IMG_1186.jpg

I'll take some better pics later in the week to show her off and introduce properly, just wanted to vent/review now.

so overall:
Gorgeous petite elf torso
Decent manageable weight
Easily moveable/storable for those with issues
2 wigs, accessories etc
Decent price
NIGHTMARE delivery

Things to note for Lucid:
Advertise her as an elf - thankfully I'm fine with it but some might not be, show or mention the ears on the listing.
Say the head connector is in the bag, not on the doll/head had me worried and kinda didn't't want to open further incase did need to return.

Again those are minor points and my overall experience with them was really good, and I'd buy from them again.
I'm also very surprised with how shit DPD were, as usually a decent delivery company.